Privacy Policy

1. Who We Are

Absolute Cleaners is a locally owned residential and commercial cleaning company based in Ottawa, Ontario, Canada. We can be reached at info@absolutecleaners.ca or (613) 854-1047.

2. What Information We Collect

When you use our website or client portal we may collect:

• Your name, email address and phone number when you submit a quote request or create an account
• Property details you provide such as address, property type and access instructions
• Service preferences and cleaning history associated with your account
• Basic usage data such as pages visited and device type

3. How We Use Your Information

We use the information you provide to respond to your quote requests and inquiries, schedule and confirm cleaning services, send service confirmations and receipts, and send promotional emails if you have opted in (you can opt out at any time). We also use it to improve our website and service quality.

4. Data Storage and Security

Your account information is managed securely through Clerk, an industry-standard authentication platform. Payment processing is handled through secure third-party providers. We take reasonable measures to protect your personal information but cannot guarantee absolute security of data transmitted over the internet.

5. Third Party Services

We use the following third-party services to operate our website and business:

• Clerk — authentication and account management
• Resend — transactional email delivery
• Google — Google Maps, Google Reviews, Analytics
• QuickBooks Online — invoicing and receipts

6. Data Location

We are a Canadian business and prefer to keep data within Canada where possible. However some of our third-party service providers process data on servers located in the United States. By using our services you consent to this as required under PIPEDA.

7. Your Rights

Under Canadian privacy law (PIPEDA) you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data subject to legal and business requirements
• Withdraw consent for marketing communications at any time

8. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services and website are not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page reflects the most recent update. Continued use of our website or services after any update constitutes acceptance of the revised policy.

11. Contact Us